Our investigations are confidential, but the Ombudsman can report publicly on investigations that are in the public interest.
Full investigations by the Ombudsman are relatively infrequent and most complaints are resolved using our informal complaint resolution process. We do not report details of every complaint resolved informally but examples of this work are included in our annual reports.
| Date Sort ascending | Name | Authority | Type |
|---|---|---|---|
Annual Report / Rapport annuel |
annual report/rapport annuel | ||
Annual Report / Rapport annuel |
annual report/rapport annuel | ||
Annual Report / Rapport annuel |
annual report/rapport annuel | ||
Annual Report / Rapport annuel |
annual report/rapport annuel | ||
Health Care Insurance Survey Investigation ReportA survey titled “Yukon Health Care Insurance Plan Update” was sent to some Yukoners stating that if they didn't sign and return the card, their health care could be cancelled. The Yukon Ombudsman was contacted by several complainants who questioned the connection between completing the survey form and cancellation of their health care insurance coverage. The Ombudsman decided to investigate and considered the law authorizing surveys and the connection between the survey and cancellation of health care insurance coverage. |
Department of Health and Social Services, Yukon Bureau of Statistics | investigation report | |
Recommendations for Amendments to the Ombudsman Act (2010)The proposed amendments will improve the Ombudsman Act by enhancing the operations of the Ombudsman's Office overall while supporting the ability of the Ombudsman to pursue the mandate to its fullest and to better serve the interests of the people of Yukon. |
Yukon Ombudsman | comments | |
Annual Report / Rapport annuel |
annual report/rapport annuel | ||
Annual Report / Rapport annuel |
annual report/rapport annuel | ||
Child and Youth Advocate Act Discussion PaperThis submission is in response to the Discussion Paper from the Department of Health and Social Services regarding the proposed Child and Youth Advocate Act. The discussion paper seeks feedback on the "made in Yukon model" proposed for a Child and Youth Advocate. |
Department of Health and Social Services | comments | |
Corrections Act ConsultationThe Yukon Ombudsman provided input into the discussion regarding changes to the Corrections Act. The function of the Ombudsman, as it relates to Community and Correctional Services and Whitehorse Correctional Centre, is to investigate and bring to resolution individual complaints. The Ombudsman's office has responsibility to review and make recommendations on policies and procedures associated with individual complaints to ensure that systemic areas of concern are properly identified and addressed. |
comments |